Reception & Reservation Manager

About Us:

At LPM Restaurant & Bar, we are not just a dining destination; we are a celebration of elegance, hospitality, and unforgettable guest experiences. Renowned for our Mediterranean-inspired cuisine and sophisticated ambiance, we invite you to join our team in Hong Kong, where passion and excellence come together to create magic. 🏙️✨

Your Role:

As a Reception and Reservation Manager, you will:

• Lead, mentor, and inspire the Reception and Reservation teams to deliver exceptional guest experiences. 🏆
• Develop and implement efficient booking strategies to maximize reservations and covers. 📊
• Build strong relationships with guests, ensuring personalized service and maintaining guest recognition. 🌟
• Monitor and enhance team performance through regular meetings, feedback, and training. 🎓
• Collaborate with all departments to ensure seamless operations and communication. 🔄
• Maintain and optimize the guest database to uphold LPM standards and drive guest satisfaction. 💻
• Stay ahead of industry trends, identifying opportunities for improvement and innovation. 🌐
• Ensure all processes align with LPM’s operational standards and elevate the overall dining experience. 🌿

What You’ll Need:

• Proven experience in a leadership role within luxury hospitality or fine dining.
• Exceptional communication and interpersonal skills, with a guest-focused mindset. 🗣️
• Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. 🕒
• Proficiency in reservation systems and a deep understanding of F&B operations. 💼
• Analytical skills to monitor and report on business performance, identifying challenges and solutions. 📈
• A passion for creating unforgettable experiences and mentoring a dynamic team. 🔥

What We Offer:

• Competitive salary and comprehensive benefits package. 💰
• Opportunities for career growth and cross-training in our global locations. 🌍
• A supportive and vibrant work environment that celebrates teamwork and excellence. 🌟
• Exposure to one of the most prestigious dining experiences in Hong Kong. ✨
• The chance to make a real impact and grow with an iconic brand. 🏅

Join Us:

If you are an enthusiastic and results-driven leader ready to elevate guest experiences, we invite you to apply and become part of the LPM family in Hong Kong. Together, let’s continue redefining the art of hospitality. 🤝

At LPM Restaurant & Bar, we are proud to be an equal opportunity employer. We celebrate diversity and encourage applications from candidates of all backgrounds. 🌈