Lead Reservationist

Join the team behind one of the world's most celebrated restaurant brands. At La Petite Maison, we are known for exceptional service, timeless French-Mediterranean cuisine, and a passion for hospitality.

Be part of our team in Miami, supporting both our Miami and Boston operations, and help lead unforgettable guest experiences — the LPM way. 🍅🍋

What will you do:

• Oversee daily reservation operations and lead the Reservationist team across both Miami and Boston.

• Manage reservations, waitlists, cancellations, guest inquiries, and special requests through SevenRooms, OpenTable, or other approved systems.

• Maintain accurate guest profiles, reservation records, and CRM data — every detail matters to us.

• Coordinate VIPs, large parties, celebrations, and special requests closely with the Host and Management teams.

• Monitor reservation pacing and table utilization to maximize every seating opportunity.

• Act as the primary liaison with the Managers of LPM Miami and LPM Boston, keeping them updated on reservation activity, VIPs, and guest concerns.

• Ensure reservation procedures and service standards are consistently followed across both locations.

• Train, guide, and support Reservationists on systems, procedures, and the LPM way of guest service.

• Handle escalated reservation-related guest concerns with professionalism and care.

• Support reservation reporting, admin tasks, and updates to platforms, the website, and printed materials.

What you need:

• Previous experience in reservations, guest relations, hosting, or front-of-house operations within a high-end hospitality environment.

• Previous Lead or Senior Reservationist experience preferred.

• Experience with SevenRooms, OpenTable, or similar reservation systems.

• Excellent verbal and written communication skills.

• Strong leadership, organizational, and problem-solving skills.

• Exceptional attention to detail and the ability to multitask in a fast-paced environment.

• Confidence training and supporting team members.

• Proficient in Microsoft Office and reservation management software.

Be part of LPM, where every detail matters, and every guest is celebrated. 🥂