Lead Receptionist_Host

Lead Receptionist / Host

Join the team behind one of the world's most celebrated restaurant brands. At La Petite Maison, we are known for exceptional service, timeless French-Mediterranean cuisine, and a passion for hospitality.

Be part of our restaurant in MIAMI and help lead unforgettable guest experiences — the LPM way. 🍅🍋

What will you do:

• Lead and support the Host / Reception team during daily service, setting the tone for a warm, seamless guest experience.

• Welcome every guest warmly and professionally upon arrival and departure — you're the first impression of the LPM brand.

• Oversee the host stand, reception area, reservations check-in, walk-ins, and waitlist, keeping guest flow smooth even at full house.

• Coordinate table assignments and optimize seating in close communication with Managers, Servers, and the Reservations team.

• Communicate wait times clearly and keep guests informed, turning delays into moments of care rather than frustration.

• Recognize returning guests and VIPs, ensuring regulars feel seen and every special occasion is celebrated.

• Handle guest inquiries and concerns with grace, resolving on the spot and escalating to management when needed.

• Train, guide, and support the Host / Reception team on service standards and the LPM way of hospitality.

• Keep the reception area and guest facilities clean, organized, and beautifully presented at all times.

• Assist with coat check, accessibility needs, luggage, and other guest requests — no detail is too small.

What you need:

• Previous experience as a Host, Lead Host, Receptionist, or Guest Relations professional in a high-end hospitality environment.

• Previous leadership or team-lead experience preferred — you know how to guide a team through a busy service.

• Excellent communication and interpersonal skills, a professional appearance, and a genuinely positive attitude.

• Strong organizational and multitasking abilities, with the composure to lead in a fast-paced environment.

• Sharp guest service instincts and confident problem-solving skills.

• Familiarity with reservation management systems, ideally 7Rooms, is an advantage.

Be part of LPM, where every detail matters, and every guest is celebrated. 🥂